Frequently Asked Questions
What is the expected delivery time for my order?
Our standard Shipping Service Level Agreement (SLA) ensures that most orders are processed and dispatched within 2-3 business days in Cairo & Giza. The estimated delivery time varies based on your location.
What is your return policy?
We offer a hassle-free return policy within 14 days of receiving your order. If you are not satisfied with your purchase, you can initiate a return by contacting our customer support
How long does it take to process a return and receive a refund?
Once we receive your returned items, our team will process the return within 3-5 business days. The refund will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.
Do you offer international shipping?
No, Currently we only ship in Egypt. This can change in the future. Follow us on our social media accounts to stay updated.